Reboot hangs after updating symantec antivirus

Surface Book and Surface Pro 4 got 18 updates via the Anniversary Update related to the Surface Pen, rear and front camera, the surface touch, the graphics card and also the OED and audio controller.For various PC problems, we recommend to use this tool.

Users have reported plenty of installation errors, and it appears that even premium devices are affected by installation issues.

Many Surface Pro 4 users complained about their devices being stuck in a reboot loop when trying to install the Anniversary Update.

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Patch Tuesday is the name given to the day each month that Microsoft releases security and other patches for their operating systems and other software.

Users also disabled the Secure Boot option in BIOS, but this solution didn’t help either.

For the time being, Microsoft’s support engineers couldn’t offer a reliable solution to fix the reboot loops, they only offered the same textbook fixes that users already mentioned hadn’t work.

This has the advantage of being one of the less difficult methods to configure but does require that the workstations have a period of time where they will not be used and can be configured to update automatically.

Configuring Symantec Enterprise Protection to update with Deep Freeze Symantec Enterprise Protection supports the use of a command line function that can be used to trigger antivirus updates when the workstations enter into maintenance mode. Configure your Deep Freeze install package as per your normal requirements, including passwords and other settings that may be required.

They used various workarounds to solve this issue, such as running the troubleshooting tool, repairing corrupted files and other such fixes, all to no avail.

What is interesting is that Surface Pro 4 owners already reported reboot loops when they tried to install Insider builds.

Deep Freeze does not make any distinction between changes that are malicious, or changes that are desired on a workstation and this can pose some challenges in managing 3rd party products that require updates to occur on a periodic basis.